Lion Hudson - Privacy Policy

Introduction to our Data Protection & Privacy Policy

This is our data protection and privacy policy that explains who we are, how we process your personal data, procedures that we have in place to safeguard your privacy whilst you use our website, what rights you have, and how to contact us if you need to.

We are committed to respecting and protecting your online privacy. It is important to us to safeguard your personal information and to be transparent about what personal information we hold and how we use your information.

Who we are

Lion Hudson Limited is a UK-based book publisher committed to publishing quality literature, worldwide, which is true to the Christian faith. Lion Hudson Limited is owned by the AFD Group.

Lion Hudson Limited (“we”, “us”, or “our”) is a “data controller” for the purposes of the EU General Data Protection Regulation (“Data Protection Law”). This means that we are responsible for and control the processing of your personal information (which means information that identifies you or could identify you). For full details about how to get in touch with us see the “Contacting Lion Hudson” section.

This privacy policy refers to the Lion Hudson website at www.lionhudson.com. By visiting Lion Hudson, you are accepting and consenting to the practices described in this privacy policy.

In return, Lion Hudson is committed to using the personal data you provide only in ways that are compatible with the following privacy policy and in accordance with the Data Protection Act 2018.

What personal information do we collect?

Information you give us:

When you register with our website and/or place an order, we need to know your name, delivery address, credit or debit card number and expiry date, email address and telephone number. This information allows us to fulfil your order and notify you of the status of your order. All orders are fulfilled using a third party service provider and we will therefore pass on your details to that service provider so that they can deliver your goods to you. That third party service provider has undertaken to us that they will protect that information, will not pass it on, not use it for any other purpose than to deliver your ordered goods to you.

All payment transactions are run through the Stripe secure payment system, for which purposes Stripe is our data processor. We do not store any card details but can access transaction records to confirm payments. Please check Stripe's privacy policy to see how exactly they use your information and to find out how to opt out, or delete, such information.

Information we automatically collect:

We receive and store certain types of information whenever you interact with us. For example, like many websites, our site uses cookies and other technologies to function effectively. Every time you log on to our website your IP (Internet Protocol) address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this technology to get any personal data against your knowledge or free will. Nor do we use it for any purpose other than to help us monitor traffic on our website, or, in case of criminal activity or misuse of our information, to cooperate with law enforcement. We use Google Analytics on our website to help us analyze your use of our website and diagnose technical issues.

Direct email marketing:

We will only send you emails and newsletters if you have opted in to our Lion Hudson Newsletter. If you wish to stop receiving some or all of the information that we currently send, you may amend or remove your preferences by clicking on the unsubscribe link at the bottom of your emails and following the instructions provided. If you have any queries about how to use the mailing preference system, please email us at website@lionhudson.com.

Some emails that we send you have no tracking in at all e.g. service emails with invoices attached. Other emails we send we can track, at an individual level, whether the user has opened and clicked on the email. We do not use this information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them.

For our Lion Hudson Newsletter (and related purposes) we use MailChimp, which participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Their privacy policy is available at https://mailchimp.com/legal/privacy/.

Cookies

Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer's hard drive. We may use these to do a number of things. We use cookies to deliver content specific to your interest and to save your password so that you don't have to re-enter it every time you visit our site. Cookies help us to recognise when you next visit our website and note the advertisements displayed to you. This allows us to tailor the service we provide to your preferences

Third Party Cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by Twitter, Facebook, and Instagram. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. Please be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.

Please check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Who do we share your information with?

Information about our customers is an important part of our business and we are not in the business of selling it to others. We share customer information only as described below.

Third Party Suppliers and Distributors:

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this privacy policy and as permitted by the UK's Data Protection Act 2018.

Protection of Lion Hudson and others:

We may disclose your personal data if we need to comply with any legal or regulatory obligation or request, or where we have a legitimate interest in doing so, such as in order to enforce or apply our contract, to investigate potential breaches, or to protect the rights, property or safety of Lion Hudson or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Countries outside the EU:

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). Whenever we transfer personal information to countries outside of the EEA in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this privacy policy.

Other disclosures we may make:

We may disclose your personal data to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy.

  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

How safe is my data?

We take looking after your information very seriously. We follow strict security procedures in the storage and disclosure of information which you have given us.

All payment transactions are run through the Stripe secure payment system, for which purposes Stripe is our data processor. Please see below for information on Stripe's security.

Snipcart security:

  • HTTPS/SSL certification: Every communication passing through Snipcart goes through their servers and is thus encrypted through their SSL/HTTPS certificate. All the submitted information is coded and signed; it cannot be intercepted nor read by a third party.

  • Crawl back verification: It's impossible for ill-intended individuals to alter the on-page HTML information to submit modified prices or quantities. For each
    transaction, Snipcart crawls back Lion Hudson's website to look for altered information, thus verifying the original information published by the website in the
    dashboard.

  • Solid hosting security: Snipcart is hosted with PCI compliance specifications. They never store any credit card information. Each request to the Snipcart API is encrypted through SSL. When a merchant uses Stripe, Pin Payments or PayPal Express Checkout, no credit card numbers go through our servers.

Unfortunately, the transmission of information through the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website and any transmission is at your own risk. Once we have received your information, we will use appropriate procedures and security features to try to prevent unauthorised access.

What rights do I have?

You have the following legal rights including:

  • The right to access the personal data held about you

  • The right to ask us not to process your personal data for marketing purposes

  • The right to withdraw at any time any consent you have given to receive marketing material from us

  • The right to ask us to rectify inaccurate personal data about you

  • The right to ask for the restriction of personal data concerning yourself that is inaccurate, unlawfully processed, or no longer required

  • The right to ask for the erasure of personal data concerning yourself where processing is no longer necessary, or the legitimate interests we have in processing your personal data are overridden by your interests, rights and freedoms as the data subject

  • The right to make a complaint to the supervisory authority (the Information Commissioner’s Office)

How long do you keep my personal information?

We process personal data only for so long as is necessary for the purpose(s) for which it was originally collected, after which it will be deleted or archived except to the extent that it is necessary for us to continue to process it for the purpose of compliance with legal obligations to which we are subject or for another legitimate and lawful purpose.

How can I be sure this privacy policy is up-to-date?

Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy. The most recent revision was made on 25 May 2018.

Your consent

By submitting your information and using our website, you consent to the collection, storage and processing of your personal information by us in the manner set out in this policy. If we change our privacy policy, we will post the changes on this website so that you are always aware of what information we collect, how we use and under what circumstances we disclose it.

Further information

If you have any questions, comments or requests regarding our use of your personal information, please contact us by email at: website@lionhudson.com, or write to us at the following address:

Lion Hudson
Wilkinson House
Jordan Hill Business Park
Banbury Road
Oxford
OX2 8DR

Lion Hudson Limited is registered in the Isle of Man.
Registered number 131584C.
Registered office: Mountain View innovation Centre, Jurby Road, Lezayre, Ramsey, Isle of Man, IM7 2DZ.